Registration is now open!
Sydney
Innovating Loyalty: Building Lasting Customer Relationships in a Competitive Foodservice Landscape & Beauty’s Next Frontier: Disruptive Product Innovation and Marketing Shifts
Brought to you in collaboration with Cosmoprof Asia
Event Details
30 October 2024
10 - 11:30 AM Sydney (GMT+10)
This session will be delivered in English
L’Aqua Gold Room, Cockle Bay Wharf
201 Sussex St, Sydney NSW 2000, Australia
Topic 1 – Innovating Loyalty: Building Lasting Customer Relationships in a Competitive Foodservice Landscape
Amid intense competition and fragmentation in the foodservice industry, restaurant operators are increasingly focusing on customer retention strategies through loyalty programmes. The rise of delivery apps has facilitated this shift, offering seamless integration with loyalty schemes that go beyond transactions to foster deeper connections and community engagement. This presentation will explore how leading operators, particularly those relying on point-based systems, can innovate their loyalty programmes to differentiate their brands and create lasting value. Attendees will gain insights into strategies that enhance brand identity and loyalty by building meaningful, long-term customer relationships.
Speaker: Julia Illera
Topic 2 – Beauty’s Next Frontier: Disruptive Product Innovation and Marketing Shifts
The beauty industry is entering a new era, driven by disruptive product innovations and evolving marketing strategies. This presentation explores the dynamic landscape and top trends of the beauty industry, offering data-driven insights and unlocking opportunities through in-depth analysis of market and consumer data from Euromonitor International.
Speaker: Yang Hu
About The Speakers
Julia Illera
Research Manager, Euromonitor International.
As a Research Manager at Euromonitor International, Julia leads a team of analysts dedicated to delivering actionable insights across multiple industries in the ANZ markets. She supports companies in navigating complex market conditions through data-driven analysis and strategic guidance, helping them make informed decisions to achieve their goals. Before joining Euromonitor, Julia worked as a consultant, specialising in brand valuation, customer segmentation, and marketing optimisation, blending her analytical expertise with a solid understanding of business dynamics.
Yang Hu
Insights Manager, Euromonitor International
Yang Hu is an Insights Manager at Euromonitor International with a focus on Health and Beauty, based in Seoul, South Korea. She hones her experiences in strategic planning and venture development across the beauty and retail industries. Yang leads the insights on the dynamic Asian beauty market and is responsible for enriching regional cross-industry insights on Asia Health & Beauty, working with local analysts and provides high quality market insights to the key clients. Her prime research focus on Asian market trends and outlook, Gen Z consumers, Ingredient-led consumption, Digital consumption path.
Attendees
This a free-to-attend event for trade professionals. Registration is subject to approval. There is a seating capacity limit. Please note, only attendees with a valid confirmation code will be allowed to attend.
Registration will close on 28 October 2024
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